250 Million Microsoft Customer Support Records Exposed Online

If you have ever contacted Microsoft for assist in the past 14 many years, your technical query, along with some personally identifiable information and facts could have been compromised.

Microsoft right now admitted a stability incident that uncovered practically 250 million “Buyer Support and Guidance” (CSS) documents on the Web due to a misconfigured server containing logs of discussions concerning its guidance workforce and prospects.

According to Bob Diachenko, a cybersecurity researcher who noticed the unprotected database and documented to Microsoft, the logs contained records spanning from 2005 appropriate through to December 2019.

In a weblog article, Microsoft confirmed that because of to misconfigured security policies additional to the server in dilemma on December 5, 2019, enabled publicity of the information, which remained the identical until finally engineers remediated the configuration on December 31, 2019.

Microsoft also reported that the databases was redacted using automatic resources to eliminate the individually identifiable info of most customers, other than in some scenarios where the data was not the typical format.

“Our investigation confirmed that the broad the greater part of records were cleared of personalized details in accordance with our normal techniques,” Microsoft said.

On the other hand, in accordance to Diachenko, many documents in the leaked database contained readable info on prospects, including their:

  • e mail addresses,
  • IP addresses,
  • Spots,
  • Descriptions of CSS claims and scenarios,
  • Microsoft help agent e-mails,
  • Circumstance quantities, resolutions, and remarks,
  • Inside notes marked as “private.”

“This situation was particular to an internal databases utilized for support circumstance analytics and does not symbolize an publicity of our industrial cloud expert services,” Microsoft mentioned.

By possessing true sensitive situation data and e-mail addresses of afflicted consumers in hand, the leaked info could be abused by tech-help scammers to trick buyers into spending for non-existent computer difficulties by impersonating Microsoft assistance associates.

As a outcome of this incident, the corporation reported it commenced notifying impacted customers whose data was present in the uncovered Consumer Service and Help databases.

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